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Free Shipping on all U.S. orders over $75
Free Shipping on all U.S. orders over $70

Frequently Asked Questions

Before you place your order

Shipping costs will vary depending on the shipping destination and the number of items that you purchase. The correct amount of shipping fee will show up at the checkout page.
Orders typically arrive within 5-20 business days. Shipping times vary based on the product and destination.
To view estimated shipping times for your orders, please visit the Shipping Policy Page here: https://www.giftcustom.co/pages/shipping-policy.
You can access our sizing guide, which includes all of the sizing information for products here: Size Chart

Size Chart

(*) There might be ±1.0 inches difference due to manual measurement and production processes

Classic Tee (Inches)

S M L XL 2XL 3XL 4XL 5XL 6XL
Chest (Front Only) 18 20 22 24 26 28 30 32 34
Body Length 28 29 30 31 32 33 34 35 36
Sleeve Length 15.5 17 18.5 20 21.5 22.5 24.5 25.5 26.5

Hoodie (Inches)

S M L XL 2XL 3XL 4XL 5XL 6XL
Chest (Front Only) 18 20 22 24 26 28 30 32 34
Body Length 28 29 30 31 32 33 34 35 36
Sleeve Length 15.5 17 18.5 20 21.5 22.5 24.5 25.5 26.5

All-Over Print T-Shirt (Inches)

S M L XL 2XL 3XL 4XL 5XL
Length 28 29.1 29.9 31.1 31.9 33.1 33.9 34.6
Bust 36.2 40.2 44.1 48 52 55.9 59.8 63.8
Shoulder 15.7 16.9 18.1 19.3 20.5 21.7 22.8 24

All-Over Print Pullover Hoodie (Inches)

S M L XL 2XL 3XL 4XL 5XL
Length 26.4 27.6 28.3 29.5 30.1 31.3 32.3 32.5
Shoulder 16.5 17.7 18.9 20.1 21.3 22.4 23.6 24.8
Bust 40.2 44.1 48 52 55.9 59.8 63.8 67.7
Sleeve 26.4 26.8 27.2 27.8 28 28.1 28.5 28.7

Unisex Tank Top (Inches)

XS S M L XL 2XL 3XL
Chest (Front Only) 16 18 20 22 24 26 28
Body Length 27 28 29 30 31 32 33

Youth Standard (Inches)

XS S M L XL
Width 16 17 18 19 20
Length 20.5 22 23.5 25 26.5
We’re sorry to hear that you’re unable to place an order. Please contact Customer Service https://www.giftcustom.co/pages/contact-us and we will work on resolving the issue as quickly as possible

Order status questions

You can keep track of your order by visiting: https://www.giftcustom.co/pages/tracking-order
Orders from our store vary by shipping location
If your order has not arrived after 30 business days, please contact customer service at https://www.giftcustom.co/pages/contact-us
Or contact us via giftcustom.co@gmail.com
Tracking numbers can take 1-5 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact customer service at https://www.giftcustom.co/pages/contact-us
Or contact us via giftcustom.co@gmail.com

Modifying or changing an order

Since our orders are custom produced, your order is only eligible to be modified/cancel within 04 hours of placing the order. Kindly send us an email at giftcustom.co@gmail.com with email title: "Need to cancel/ change my order - [Your order number]"
We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. Please review our Returns & Exchanges https://www.giftcustom.co/pages/return-and-refund policy for details on how to set up a return.

Payment

We currently accept the following forms of payment:
Credit Cards: We accept Visa, American Express, Mastercard, and Discover
Debit Cards: We accept debit cards featuring the Mastercard or Visa logo. If you’re paying with a prepaid debit card, you must register them before using them for online purchases. You can do this by following instructions on the card or contacting their own support teams.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout.
We take your security very seriously by verifying each transaction with the credit company and processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.

On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.
Credit and debit cards have a security code located on them to offer additional protection. For most cards it will be a 3-4 digit number located on the back. For American Express cards, look on the front side for a 3-4 digit number.
Yes, your charge is processed immediately. It may show up initially as an authorization on your account, and then, as it is accepted it will show as a charge on your statement.
Unfortunately, we don't offer partial refunds, so we can't add the discount on successful purchases as of the moment.
We are an international company, using an American payment processor called Stripe. That results in some banks charging additional fees, while other banks do not. Sadly, this is outside of our control.

Additionally, we have heard that those international payments are often routed through Canada and Singapore. Some banks will ask if this is intentional, which it is. The payment will remain secure as Stripe is PCI-compliant and handles the whole payment process for us.

Other

As a user-generated content platform, we take infringing content concerns seriously and appreciate you taking the time to report a suspected violation. In order to place a formal complaint, please follow the instructions on this page: https://www.giftcustom.co/pages/intellectual-property-claim
We are happy to answer any questions you may have. Please contact customer service at https://www.giftcustom.co/pages/contact-us, or contact us via
At Gift Custom, we believe that personalization is the most powerful way to express your love to the person you honor and your personal characteristics as well. From birthdays and anniversaries to holiday gifts, we're your number one personalization destination where you can find one-of-a-kind products in high quality with unique designs.

Your happiness is our top priority for each and every gift we deliver!
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